Shipping policy
Shipping Policy – ZIVORA
At ZIVORA, we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver your purchases.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
During high-demand periods, processing may take slightly longer.
2. Shipping Methods & Delivery Time
We offer standard and (where available) express shipping options.
Estimated delivery times:
Domestic (within Pakistan): 3–5 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or customs processing.
3. Shipping Charges
Shipping fees are calculated at checkout based on location and order weight.
Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order using the provided courier tracking system.
5. Delivery Issues
If your order is delayed or not received:
Please allow additional time before contacting support.
Check tracking updates first.
If the issue persists, contact us at support.
ZIVORA is not responsible for delays caused by courier companies, customs clearance, or incorrect shipping details provided by the customer.
6. Incorrect Address
Customers are responsible for providing accurate shipping information.
We are not liable for orders delivered to incorrect or incomplete addresses.
If an order is returned due to incorrect address, reshipping charges may apply.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately.
We will coordinate with the courier service to resolve the issue.
Claims may require supporting evidence (photos or tracking details).
8. Contact Us
For any shipping-related queries, contact us:
Email: support@zivora.website
Website: www.zivora.website